Rupert: Could you let me know your exact office address?

Alison: Yes, of course, no problem. I’ll send you an email to confirm our meeting, and I’ll make sure I include our office details and how to get here.

Rupert: Thanks, well, that’s all settled then. (Click to show/hide text) %[% I’ll see you a week on Wednesday. In the meantime, I do hope your trip to Belgium goes well.%]%

Alison: %[%Thank you, Rupert. I look forward to seeing you then. Goodbye.%]%

Rupert: %[%Bye, Alison. Oh, sorry Alison before you hang up, would you be kind enough to email me the background information about your new range of products so that I can read up about them before the meeting%]%?

Alison: %[%No problem, I’ll send it through now. %]%

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Situation: During a telephone call, Alison and Rupert make the final arrangements for their business meeting.

Style: friendly and professional

.

Functions:

1. Asking for information: Could you let me know your exact office address?(note: please copy the tone and emphasis carefully here.)
2. Arranging to confirm details: I’ll send you an email to confirm our meeting, and I’ll make sure I include our office details and how to get here. (note: please copy the tone and emphasis carefully here.)
3. Confirming that it’s arranged: Thanks, well, that’s all settled then. (note: please copy the tone and emphasis carefully here.)
4. Closing a telephone call: I look forward to seeing you then. Goodbye. (note: please copy the tone and emphasis carefully here.)
5. Trying to prevent a telephone conversation ending: Oh, sorry Alison before you hang up… (note: please copy the tone and emphasis carefully here.)
6. Making a request: would you be kind enough to email me the background information about your new range of products…? (note: please copy the tone and emphasis carefully here.)

.

Notes:

1. Could you let me know…? = Please let me know… (more direct) / Would you mind letting me know…? (less direct)
2. I’ll send you an email = I’ll email you
3. I’ll make sure I include = I’ll be sure to include
4. how to get here. = directions to this place
5. that’s all settled then = so, we have agreed on that (more formal)
6. a week on Wednesday = one week from this Wednesday / on Wednesday week
7. In the meantime, (more formal) = between now and then
8. I do hope = I strongly hope (note: we never actually say it like this!)
9. I look forward to (phrasal verb) seeing you = I anticipate with pleasure seeing you (note: we never actually say it like this!)
10. before you hang up (phrasal verb) = before you end the telephone call / before you put the phone down (phrasal verb)
11. would you be kind enough to email me (more formal) = would you mind emailing me
12. the background information = the general description
13. your new range of products = the items that you have recently started producing
14. so that I can read up (phrasal verb) about them = so that I can do the necessary research about them
15. I’ll send it through (phrasal verb) = I will send it via email (or fax)

Audio file name: DailyStep-4_business–arrangements-002_US–05