Frequently Asked Questions | DailyStep

Frequently Asked Questions


DailyStep English is Certified by CPDYES! DailyStep English Lessons are now accredited by the Continuing Professional Development (CPD) Certification Service. This is an internationally recognised organisation that inspects learning programmes and guarantees quality in further education. You can add your DailyStep English Certificate of Continuing Professional Development to your CV or Resume and show a college or employer that you have completed a DailyStep English course. Each certificate has a unique number and can be verified as authentic. For more information, please visit DailyStep Certificates.

You can choose the level yourself that you think will be challenging for you - not too easy, not too hard.  
Many people choose to take several levels, so that they can use the lower levels as revision, the middle levels for following and copying the speakers, and the higher levels to push their listening skills further and to learn new vocabulary and idioms.

If you are not sure of your level, you can take this FREE Level Test here: 

Check Your English Level Now

You can change your audio lesson level to any level below your original subscription level at no extra cost. If you wish to move to a level higher than your original subscription level, there is a small upgrade charge.

Yes, you can access and download them any time, even after your subscription ends! Your lessons will never expire unless you ask me to delete your details. To access your lessons after your subscription expires, you can log in to your Personal Lesson Bank, or click the links in your lesson emails. It is a good idea to keep your lesson emails in a separate email folder so you can find them easily.

I offer a full satisfaction guarantee. If for any reason you wish to cancel your DailyStep membership, please email me anytime in the first 30 days after joining and I will refund your payment in full and without question. If you pay by regular monthly debit, you can also cancel at any time after 30  days and you will not be charged on your next payment date.

If you are a subscriber, all your lessons are stored in a Personal Lesson Bank, so you can take them as many times as you like. To go to your Personal Lesson Bank, please log in, then go to My Membership > My Lesson Bank. 

This video will show you how:

Yes, you can subscribe to as many levels as you wish. You can also add or cancel audio lesson levels after joining. To add or cancel levels, please log in and go to information > join DailyStep, then follow the instructions.

  Level 1.> Level 2 >.Level 3 > Level 4  Level 5 

How much time do you have?

5 minute lesson method: 

  1. Listen 
  2. Click to show text, then read it aloud. 
  3. Speak and listen at the same time. 
  4. Click text to hide it, then listen again. 

15-30 minute lesson method:

If you have enough time (15 minutes or more), please follow these 10 stages:

  1. Listen twice to the audio file without looking at the words. Look away from the computer screen.
  2. Ask yourself what the speakers are talking about. If possible, say aloud what you think they are talking about.
  3. Try to write the exact words that are hidden – use them as a dictation. You can pause the audio file, and use the audio slider to move back and forward in the audio file. You can also listen to the slow audio file, which you will find at the bottom of each lesson box.
  4. Now, uncover the hidden words by clicking once on each black-out area. Check to see if your dictation is correct. Notice which words were difficult to hear – these are often the small words that are not stressed.
  5. Listen again to the dialogue with all the text uncovered.
  6. Read the dialogue aloud (in other words, speak the dialogue), without the audio file. Practise this 2 or 3 times. Try to copy the pronunciation, rhythm and tone of the English speakers.
  7. Listen to the audio and read the dialogue aloud at the same time. In other words, speak along with the audio file. Try this 2 or 3 times (or more!), until you can speak in the same style as the English speakers. This stage is very important! Please do not skip it! 
    Concentrate on pronunciation, rhythm, tone and speed. You can also read along with the slow audio file, and the icon for this is at the base of each lesson box. Using the slow audio file before the fast one will help you link the words together more naturally. If possible, please also record yourself and then compare your voice to the native speakers in the lesson.

  8. Now, please listen to the audio again 3 times, without reading the text. Look away from the computer screen. This time you will understand the conversation perfectly. Try to speak along with the audio as well, but please don’t worry if you can’t say all of it. It’s a good idea to try this stage of the lessons the next day as well. 
  9. Finally, please try saying the dialogue, or parts of it, without the audio or text. Don’t worry if you make mistakes! Just try again, and remember, this is a learning process so over time you’ll get better and better at it. So just trust yourself and trust the process.
  10. After listening to and speaking the same conversation so many times, you will automatically learn the grammar and vocabulary without really trying, and you will find that you remember it well. 
    If you have more time, please write the new vocabulary in a book, and add new words to it every day.


Yes, you can. Please click here to log in and edit your user information via the Edit tab

These are the payment methods for DailyStep.

  • You can pay with a credit or debit card using Stripe, the secure online payment platform.
  • You can pay with Apple Pay or Google Pay
  • You can pay with your PayPal account.
  • I am also happy to accept bank transfers if you do not want to pay online.

If you wish to pay by bank transfer, send me an e-mail to the following address, indicating me the information concerning the desired level (s) and period (s) of 'subscription. I will email you my bank details so you can authorize your bank to make the transfer.

How can I pay on DailyStep English?

Yes, you can pay for DailyStep Lessons using Mpesa, if are in Kenya, Uganda, Rwanda or Tanzania.

To pay by Mpesa, please follow these steps.

1.  Email me at with these details:

1. Your name
2. Your country
3. Your subscription requirements  (for example: level 1, 3 months)
4. Your Mpesa mobile wallet number

2. I will send you the exact price in your local currency, plus the correct Mpesa wallet number (depending on your location).

3. You send the payment to my friend Fred Kaganda Jones. He confirms the payment and I create your subscriptions.

Please contact me if you have any questions at all. I look forward to helping you improve your English!




DailyStep Audio lessons make you speak English like a native speaker for a short time each day, and help you to understand native speakers perfectly.

You can choose your accent - British or American, and learn the differences between these 2 kinds of English. You will also learn to understand American and British people!
If you subscribe to my regular DailyStep audio lessons, I will send you 5 expertly-designed audio lessons each week, so every month you get 22 - 25  lessons per level.

    • Each weekday (Monday to Friday), you receive an email containing a link that takes you straight to your audio lesson. If you use the DailyStep App, you can get a notification for each lesson.

    • Each audio lesson contains a short conversation, with an audio file and script, as well as vocabulary and style notes to help you understand it.

    • The transcript of the conversation is hidden at first so you can test your listening skills. You can then uncover the hidden text.

    • There are 2 audio files per lesson – one at fast, natural speed and a second audio file that is slowed down using special software to 65% of natural speed. This allows you to hear exactly how the language works.

    • You copy the native speakers by speaking along with the audio files to improve your pronunciation, rhythm, speed and intonation.

    • You can use the lessons as a dictation to improve your writing skills. 

    • All your lessons are stored for you in an online Personal Lesson Bank so you can log in to take them again any time, or take lessons you have missed – even after your subscription has expired!

    • You can download the MP3 audio files to your computer, mobile phone or tablet. You can download the text as a PDF file.

    • The lessons take only 5-20 minutes each day to complete, and you can log in and take your lessons from any computer.

    • There are no advertisements to distract your attention.


As a subscriber, you will also get full access and download rights to the audio in my archive of Teacher’s Blogs, with cultural articles and downloadable audio grammar lessons. 

If you change your mind within 30 days, just email me for a full refund. You can even keep the lessons!

Please start your lessons here.

For levels 1, 2 and 3, there are 260 lessons (1 year of lessons) for each level. For levels 4 and 5, there are around 780 lessons (3 years of lessons). You can change level at any time. You stay with each level for as long as you find it challenging, and you raise your level as your listening and speaking skills improve. You can also go down a level if you wish. 

Yes, you can. When you change your timezone, you can choose what time your lessons arrive. The lessons are released at midnight UK time, so if you choose your own timezone, they will be released at midnight for you. If you want them released at a different time of day, please choose another timezone. This video will show you how to do it.

How To Select Your Timezone from DailyStep English on Vimeo.