Intermediate English Audio Lessons: learn English listening & conversation, speak good English!

Level 3: Intermediate English Audio Lessons

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Learn to speak and understand real English for business, travel, shops, restaurants, parties and more! Learn natural English conversation in both formal and informal styles. 

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Lesson
Notes

Notes:

  1. May I help you? (more formal) = Can I help you?

  2. I bought = I purchased (more formal)

  3. DVD player = A machine that plays digital versatile discs

  4. I’d like to return it = I would like to return it / I’d like to give it back (phrasal verb)

  5. it’s not working properly = it’s not functioning correctly (more formal) 

  6. I’m sorry to hear that = I’m sorry about that

  7. What’s wrong with it? = What is the matter with it? How is it malfunctioning? (more formal)

  8. Discs = DVDs / Digital Versatile Discs

  9. It will play some discs fine = Sometimes it works well, and there is no problem with playing DVDs

  10. then won’t play others at all = then it will not play other discs at all

  11. not... at all = even a little

  12. brand new = totally new / straight from the shop

  13. it keeps stopping = it stops continually

  14. the image just freezes = the image stops moving

  15. freezes = stops moving / turns to ice

  16. Let me take a look at it (more friendly) = Please allow me to take a look at it / Can I examine it? (more formal)

Shop assistant:  Yes Sir,  may I help you?

Peter:  Yes, I bought this DVD player from here but I’d like to return it because it’s not working properly. 

Shop assistant:  Oh, I’m sorry to hear that. What’s wrong with it?

Peter:  It will play some discs fine but then won’t play others at all. Even when you are playing a brand new disc, it keeps stopping or the image just freezes. 

Shop assistant: Oh, er, Let me take a look at it. 

 

.

Situation: Peter returns a faulty DVD player to the shop where he bought it.

Style: quite formal

.

Notes:

  1. May I help you? (more formal) = Can I help you?

  2. I bought = I purchased (more formal)

  3. DVD player = A machine that plays digital versatile discs

  4. I’d like to return it = I would like to return it / I’d like to give it back (phrasal verb)

  5. it’s not working properly = it’s not functioning correctly (more formal) 

  6. I’m sorry to hear that = I’m sorry about that

  7. What’s wrong with it? = What is the matter with it? How is it malfunctioning? (more formal)

  8. Discs = DVDs / Digital Versatile Discs

  9. It will play some discs fine = Sometimes it works well, and there is no problem with playing DVDs

  10. then won’t play others at all = then it will not play other discs at all

  11. not... at all = even a little

  12. brand new = totally new / straight from the shop

  13. it keeps stopping = it stops continually

  14. the image just freezes = the image stops moving

  15. freezes = stops moving / turns to ice

  16. Let me take a look at it (more friendly) = Please allow me to take a look at it / Can I examine it? (more formal)

.

Audio file name: DailyStep-3_shopping-returns-007_GB-01

.

Notes:

  1. May I help you? (more formal) = Can I help you?

  2. I bought = I purchased (more formal)

  3. DVD player = A machine that plays digital versatile discs

  4. I’d like to return it = I would like to return it / I’d like to give it back (phrasal verb)

  5. it’s not working properly = it’s not functioning correctly (more formal) 

  6. I’m sorry to hear that = I’m sorry about that

  7. What’s wrong with it? = What is the matter with it? How is it malfunctioning? (more formal)

  8. Discs = DVDs / Digital Versatile Discs

  9. It will play some discs fine = Sometimes it works well, and there is no problem with playing DVDs

  10. then won’t play others at all = then it will not play other discs at all

  11. not... at all = even a little

  12. brand new = totally new / straight from the shop

  13. it keeps stopping = it stops continually

  14. the image just freezes = the image stops moving

  15. freezes = stops moving / turns to ice

  16. Let me take a look at it (more friendly) = Please allow me to take a look at it / Can I examine it? (more formal)
Audio Audio (slow)
Lesson
Notes

Notes:

  1. May I help you? (more formal) = Can I help you?

  2. I bought = I purchased (more formal)

  3. DVD player = A machine that plays digital versatile discs

  4. I’d like to return it = I would like to return it / I’d like to give it back (phrasal verb)

  5. it’s not working properly = it’s not functioning correctly (more formal) 

  6. I’m sorry to hear that = I’m sorry about that

  7. What’s wrong with it? = What is the matter with it? How is it malfunctioning? (more formal)

  8.  

  9. It will play some discs fine = Sometimes it works well, and there is no problem with playing DVDs

  10. then won’t play others at all = then it will not play other discs at all

  11. not... at all = even a little

  12. brand new = totally new / straight from the shop

  13. it keeps stopping = it stops continually

  14. the image just freezes = the image stops moving

  15. freezes = stops moving / turns to ice

  16. Let me take a look at it (more friendly) = Please allow me to take a look at it / Can I examine it? (more formal)

Sales clerk: Yes Sir,  may I help you?

Peter: Yes, I bought this DVD player from here but I’d like to return it because it’s not working properly. 

Sales clerk: Oh, I’m sorry to hear that. What’s wrong with it?

Peter: It will play some DVDs fine but then won’t play others at all. Even when you are playing a brand new one, it keeps stopping or the image just freezes. 

Sales clerk: Oh, uh, Let me take a look at it. 

 

.

Situation: Peter returns a faulty DVD player to the shop where he bought it.

Style: Quite formal

.

Notes:

  1. May I help you? (more formal) = Can I help you?

  2. I bought = I purchased (more formal)

  3. DVD player = A machine that plays digital versatile discs

  4. I’d like to return it = I would like to return it / I’d like to give it back (phrasal verb)

  5. it’s not working properly = it’s not functioning correctly (more formal) 

  6. I’m sorry to hear that = I’m sorry about that

  7. What’s wrong with it? = What is the matter with it? How is it malfunctioning? (more formal)

  8. It will play some discs fine = Sometimes it works well, and there is no problem with playing DVDs
  9. then won’t play others at all = then it will not play other discs at all

  10. not... at all = even a little

  11. brand new = totally new / straight from the shop

  12. it keeps stopping = it stops continually

  13. the image just freezes = the image stops moving

  14. freezes = stops moving / turns to ice

  15. Let me take a look at it (more friendly) = Please allow me to take a look at it / Can I examine it? (more formal)

Notes:

  1. May I help you? (more formal) = Can I help you?

  2. I bought = I purchased (more formal)

  3. DVD player = A machine that plays digital versatile discs

  4. I’d like to return it = I would like to return it / I’d like to give it back (phrasal verb)

  5. it’s not working properly = it’s not functioning correctly (more formal) 

  6. I’m sorry to hear that = I’m sorry about that

  7. What’s wrong with it? = What is the matter with it? How is it malfunctioning? (more formal)

  8.  

  9. It will play some discs fine = Sometimes it works well, and there is no problem with playing DVDs

  10. then won’t play others at all = then it will not play other discs at all

  11. not... at all = even a little

  12. brand new = totally new / straight from the shop

  13. it keeps stopping = it stops continually

  14. the image just freezes = the image stops moving

  15. freezes = stops moving / turns to ice

  16. Let me take a look at it (more friendly) = Please allow me to take a look at it / Can I examine it? (more formal)
Audio Audio (slow)
Lesson
Notes

Notes:

  1. DVD player = A machine that plays digital versatile discs

  2. under guarantee = still within the period of warranty

  3. I only bought it about 3 weeks ago. = I bought it 3 weeks ago, which is a very short time ago

  4. Have you got the receipt with you? = Do you have the receipt with you now?

  5. the receipt = the slip of paper given when you buy something

  6. I’ve brought it with me = I have brought it to this place today (note: we never actually say it like this!)

  7. I’ve left it at home = it is still at home, because I have forgotten to bring it (note: you can learn the grammar of ‘remember’ and ‘forget’ in the audio word study in my blog at http://www.dailystep.com/content.asp?id=43403)

  8. at home = in my house

  9. I won’t be able to replace it = it will not be possible for me to replace it (more formal)

  10. to replace it = to give you another one instead of this one

  11. unless you show me = if you don’t show me

  12. I’ll go home and get it = I will go to my house and fetch it (more formal)

Shop assistant:   Is the DVD player still under guarantee?

Peter:  Yes, I only bought it about 3 weeks ago. 

Shop assistant:   Have you got the receipt with you ?

Peter:   I don’t think I’ve brought it with me - no I’ve left it at home. 

Shop assistant:  Sorry Sir, I won’t be able to replace it unless you show me the receipt. 

Peter:   OK,  I’ll go home and get it. 

 

.

Situation: The shop assistant tells Peter that he will need to have the receipt with him if he wants to return a faulty item.

Style: quite formal

.

Notes:

  1. DVD player = A machine that plays digital versatile discs

  2. under guarantee = still within the period of warranty

  3. I only bought it about 3 weeks ago. = I bought it 3 weeks ago, which is a very short time ago

  4. Have you got the receipt with you? = Do you have the receipt with you now?

  5. the receipt = the slip of paper given when you buy something

  6. I’ve brought it with me = I have brought it to this place today (note: we never actually say it like this!)

  7. I’ve left it at home = it is still at home, because I have forgotten to bring it (note: you can learn the grammar of ‘remember’ and ‘forget’ in the audio word study in my blog at http://www.dailystep.com/content.asp?id=43403)

  8. at home = in my house

  9. I won’t be able to replace it = it will not be possible for me to replace it (more formal)

  10. to replace it = to give you another one instead of this one

  11. unless you show me = if you don’t show me

  12. I’ll go home and get it = I will go to my house and fetch it (more formal)

Notes:

  1. DVD player = A machine that plays digital versatile discs

  2. under guarantee = still within the period of warranty

  3. I only bought it about 3 weeks ago. = I bought it 3 weeks ago, which is a very short time ago

  4. Have you got the receipt with you? = Do you have the receipt with you now?

  5. the receipt = the slip of paper given when you buy something

  6. I’ve brought it with me = I have brought it to this place today (note: we never actually say it like this!)

  7. I’ve left it at home = it is still at home, because I have forgotten to bring it (note: you can learn the grammar of ‘remember’ and ‘forget’ in the audio word study in my blog at http://www.dailystep.com/content.asp?id=43403)

  8. at home = in my house

  9. I won’t be able to replace it = it will not be possible for me to replace it (more formal)

  10. to replace it = to give you another one instead of this one

  11. unless you show me = if you don’t show me

  12. I’ll go home and get it = I will go to my house and fetch it (more formal)
Audio Audio (slow)
Lesson
Notes

Notes:

  1. DVD player = A machine that plays digital versatile discs

  2. under warranty = still within the period of warranty

  3. I only bought it about 3 weeks ago. = I bought it 3 weeks ago, which is a very short time ago

  4. Have you got the receipt with you? = Do you have the receipt with you now?

  5. the receipt = the slip of paper given when you buy something

  6. I’ve brought it with me = I have brought it to this place today (note: we never actually say it like this!)

  7. I’ve left it at home = it is still at home, because I have forgotten to bring it (note: you can learn the grammar of ‘remember’ and ‘forget’ in the audio word study in my blog at http://www.dailystep.com/content.asp?id=43403)

  8. at home = in my house

  9. I won’t be able to replace it = it will not be possible for me to replace it (more formal)

  10. to replace it = to give you another one instead of this one

  11. unless you show me = if you don’t show me

  12. I’ll go home and get it = I will go to my house and fetch it (more formal)

Sales clerk:  Is the DVD player still under warranty?

Peter: Yes, I only bought it about 3 weeks ago. 

Sales clerk:  Have you got the receipt with you ?

Peter:  I don’t think I’ve brought it with me - no I’ve left it at home. 

Sales clerk: Sorry Sir, I won’t be able to replace it unless you show me the receipt. 

Peter: OK,  I’ll go home and get it. 

 

.

Situation: The shop assistant tells Peter that he will need to have the receipt with him if he wants to return a faulty item.

Style: quite formal

.

Notes:

  1. DVD player = A machine that plays digital versatile discs

  2. under warranty = still within the period of warranty

  3. I only bought it about 3 weeks ago. = I bought it 3 weeks ago, which is a very short time ago

  4. Have you got the receipt with you? = Do you have the receipt with you now?

  5. the receipt = the slip of paper given when you buy something

  6. I’ve brought it with me = I have brought it to this place today (note: we never actually say it like this!)

  7. I’ve left it at home = it is still at home, because I have forgotten to bring it (note: you can learn the grammar of ‘remember’ and ‘forget’ in the audio word study in my blog at http://www.dailystep.com/content.asp?id=43403)

  8. at home = in my house

  9. I won’t be able to replace it = it will not be possible for me to replace it (more formal)

  10. to replace it = to give you another one instead of this one

  11. unless you show me = if you don’t show me

  12. I’ll go home and get it = I will go to my house and fetch it (more formal)

Notes:

  1. DVD player = A machine that plays digital versatile discs

  2. under warranty = still within the period of warranty

  3. I only bought it about 3 weeks ago. = I bought it 3 weeks ago, which is a very short time ago

  4. Have you got the receipt with you? = Do you have the receipt with you now?

  5. the receipt = the slip of paper given when you buy something

  6. I’ve brought it with me = I have brought it to this place today (note: we never actually say it like this!)

  7. I’ve left it at home = it is still at home, because I have forgotten to bring it (note: you can learn the grammar of ‘remember’ and ‘forget’ in the audio word study in my blog at http://www.dailystep.com/content.asp?id=43403)

  8. at home = in my house

  9. I won’t be able to replace it = it will not be possible for me to replace it (more formal)

  10. to replace it = to give you another one instead of this one

  11. unless you show me = if you don’t show me

  12. I’ll go home and get it = I will go to my house and fetch it (more formal)
Audio Audio (slow)